Putting The "Service" Back In "Customer Service
(Submitted by: Matthew Meyer)
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?
Today, finding customer support is as simple ... Read article
Customer Communication
(Submitted by: Leslie Johnston)
Remember customer service is very important to our success in sales. All customers are not the same therefore; they should not be treated as such.
Allow for you customers to be themselves and respect their individuality from what you are ... Read article
What Is Your Product Or Service?
(Submitted by: Kennette Reed)
What Is Your Service or Product?
People sell what they know. Every member of your staff
should know as much as possible about every service or
product you sell. Make sure every existing and new
employee is ... Read article
Customer Service Leads to Customer Loyalty
(Submitted by: Jay Conners)
All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.
Your customer doesnt want to be treated like another statistic along an assembly line. They want ... Read article
Customer Service is Now Customer Care
(Submitted by: Richard Saporito)
Customer Service is Now Customer Care
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a customer care representative would be available shortly. At that moment, I realized its finally catching on ... Read article
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