Six Keys To Customer Service
(Submitted by: Norm Bobay)
All customers have certain expectations about what good service should be. It is the personal responsibility of every employee to provide exceptional customer service. Customer expectations differ from one person to another but, basically, they ... Read article
Expectceed - The New Frontier In Customer Service
(Submitted by: Tom Baselice)
The next time you visit your favorite store, take a moment to think about why you are going there. If you are like many, it is probably because of the way you are treated. You see, every time we enter into a customer service situation we have ... Read article
The Dirty Little Secrets Of The Failure To Leverage The Inside Sales Customer Service Potential
(Submitted by: Rick Johnson)
How can the distributor take advantage of existing relationships between Inside Sales/Customer Service personnel and customers? This age-old question has caused managers to implement a variety of approaches in the attempt to tap perceived ... Read article
Don''t Underestimate The Importance Of Customer Service
(Submitted by: Donna Vestre)
Just as parents of young children tend to their young breeds every need, businesses should concentrate on the needs of their customers. In todays demanding business emporium, it is crucial that businesses consistently strive to focus on the needs ... Read article
Airline Customer Service Careers
(Submitted by: Tony Jacowski)
The United States airline industry has gradually moved on, away from the bankruptcy of four major carriers, a few years ago. However, this also resulted in the materialization of various discount carriers that have now come to the forefront of ... Read article
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