The phone rings and you have a very unhappy person on the line. Your order went out late, was damaged, incorrect and the customer has a deadline hes bound to miss because of it. It ripples because this was part of a larger project, and this ... Read article
Customer service in medical staffing is a sleeping giant that often times is the killer of giant medical staffing firms. The killer creeps in slowly, gently and harvests its seed in the minds of your clients and flourishes often in the headsets ... Read article
I have been thinking about what makes a really great Customer Service experience and I have narrowed it down to about 7 things that make or break Excellent Customer Service Personnel.This list is based on my own observations, travels and ... Read article
When you are trying to grow your business during those first few years, the ability to turn prospects into customers and to keep customers satisfied with your products and services is MISSION CRITICAL.However, some entrepreneurs and small ... Read article
You see and hear it everywhere it seems. We're the best because we really care about our customers and we provide great customer service. So if every business out there offers great customer service, then why does it seem that we as consumers ... Read article
