Customer Service - On A 1-10 Scale It Was 12.5
(Submitted by: Jim Meisenheimer)
Just getting back from seven days at the Westin Hotel in Puerto Vallarta.The purpose of this trip was to meet with my mastermind group - Master Speakers International. We've been meeting four times a year for the last 10 years.The ... Read article
Job #1: Customer Service
(Submitted by: Jim McCain)
Keeping your customers happy is probably the most important job your company has.
If customers feel good about your company and the products or services it provides, they will not only be less inclined to switch suppliers, they will be more ... Read article
Customer Service - The Huge Gap Between Intention And Reality
(Submitted by: Jonathan Farrington)
When it comes to looking after our customers, quite often theres a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about ... Read article
Customer Service is Not a Department
(Submitted by: Harald Anderson)
The only reason your company exists is to solve problems for customers.
If you do not do this well the customers go away and your company
ceases to exist. I have often marveled at how huge corporations place
minimum wage employees in their ... Read article
Customer Service-What''s Love Got To Do With It?
(Submitted by: Linda Zdanowicz)
What's love got to do with great customer service? Think about the best service experience you've ever had. You shouldn't have to think hard; good service is rarely forgotten. We love it.How did you feel...about the establishment, the ... Read article
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