Building Up Or Selectively Demolishing An Image Through Customer Service
(Submitted by: Glenn Ebersole)
Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is ... Read article
The Latest Wrinkle in Customer Service - Blame the Customer!
(Submitted by: Dr. Gary S. Goodman)
Recently, I needed to get a brand new clothes dryer repaired that refused to generate hot air.I phoned the warranty folks and they told me, because it was Christmas time, Id have to wait about a week and a half before I could dry my ... Read article
The State of Customer Service or Disservice in The U.S. Awesome, Adequate or Abysmal?
(Submitted by: Glenn Ebersole)
Many companies are touting world class, first class, and/or high quality customer service today. However, as a strategic thinking business coach, I wonder about the true state of customer service in the U.S. What is the real level of customer ... Read article
Personalization - Individualized Customer Service
(Submitted by: Dennis Banowetz, Ph.D.)
Todays small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. ... Read article
Items to Note when Hiring a Customer Service Rep
(Submitted by: Michele Rogers)
When hiring a customer service rep, if you keep the interview light you will never find if the person you are interviewing is great for the job.By interjecting a situation with your interview you will see how they will react if a problem ... Read article
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